Hyster enjoys a wonderful relationship with most of its customers due its focus on producing complete customer satisfaction through its world class manufacturing. Our objective is to anticipate the requirements of every customer as well as address them with lift trucks that provide the performance, the reliability and the value that they need.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and provide an on-going voice of customer research both online as well as in the field. We have over 400 design engineers to translate that input into clever designs by applying our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best equipment practices come together. Other advanced tools like for instance dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to guarantee the lowest cost of ownership and total dependability all of Hyster's equipment are subjected to environmental, virtual and physical tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its DFT or Demand Flow Technology. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
To initiate quality from the beginning, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities such as quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits really hold all employees accountable for consistent quality, combined with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster provides a huge variety of features. The company has remained fully committed to its key focus on safety and quality, on being innovative each time, and by providing several of the best material handling equipment on the market. These are only some of the reasons why the corporation has become a leader in the industry.